The retail sector is notorious for low wages and high turnover. But one of the most troubling aspects of working for retail is scheduling.
Many big retail stores use computer systems that use data from the weather outside, the flow of customers in the store, and the rate of sales to determine how many employees are needed for any given time.
This sort of automation is intended to boost the store’s bottom line. But for retail workers, who are often parents who need to hire babysitters, students who have tuition payments due, or people just trying to juggle shifts with two jobs, the “just-in-time” scheduling system wreaks havoc on their lives.